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June 8, 2023
3:00PM - 4:00PM
The Missing Link in Human and ORGANIZATIONAL Performance (HOP)
Tom Harvey, Allied Safety
Expo A3
The drivers behind behaviors that lead to human errors must be better understood if we are to reduce errors and prevent adverse events. When human error is attributed to serious and catastrophic events, 90% of the time the cause of the human error is… extreme Normalized Drift, caused by a lack of accountability. Normalized Drift is organizational weaknesses that are allowed to persist over time, increasing risk for human error—essentially, people are set up for failure. Accepting that humans are fallible, behavior-based, blame approaches that focus on individual fault are a losing proposition, especially in today’s tight labor market. Optimize human performance by finding and fixing organizational error traps to set people up for success.
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06/08/2023 03:00 PM
06/08/2023 04:00 PM
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The Missing Link in Human and ORGANIZATIONAL Performance (HOP)
The drivers behind behaviors that lead to human errors must be better understood if we are to reduce errors and prevent adverse events. When human error is attributed to serious and catastrophic events, 90% of the time the cause of the human error is… extreme Normalized Drift, caused by a lack of accountability. Normalized Drift is organizational weaknesses that are allowed to persist over time, increasing risk for human error—essentially, people are set up for failure. Accepting that humans are fallible, behavior-based, blame approaches that focus on individual fault are a losing proposition, especially in today’s tight labor market. Optimize human performance by finding and fixing organizational error traps to set people up for success.
Expo A3
