Tuesday, June 8, 2010

Did you notice that it’s “Human Performance” not “Human Error?”  In the past we’ve focused on human error.  The phrase, “human error”, appears to say that the employee did something wrong that led to the incident.  When an incident occurs, there is plenty of the “blame game” going on.  In such cases, we lose focus on what we are attempting to do and that’s to determine what allowed the incident to occur and determine the steps necessary to prevent recurrence.  Human performance, or error if you prefer, tends to be the scapegoat.  But what drove the performance?  This session will examine those forces in an organization that very well could be producing human performance at levels that lead to errors in the workplace.

Many companies are focused on creating an improved safety culture and have achieved success in doing so. You may have heard of the book by Marshal Goldsmith titled "What Got You Here Won't Get You There" and the same holds true for maintaining a safety culture. In this session we'll discuss ways to continuously increase the positive factor of your safety culture and ensure that you don't fall into traps that negatively affect your success. Join us in exploring the elements necessary to internally achieve and sustain safety excellence by focusing on your most effective sustainability tool, your culture.

So you've been asked to give a safety meeting... again! Well okay, then — let's have some fun! After this session, you will have at least six easy and tangible methods to take back to your organization/team to ensure your meeting attendees (whether it be a safety meeting or any other kind of meeting) are engaged, smiling, and LEARNING, all at the same time. And none of these methods requires you or your organization to purchase a single thing! But... here's a WARNING — don’t attend this session unless you want to learn through "doing", because it's much more fun to "play" than it is just to "watch!"

Location Managers are the key to the safety of our employees at any location.  We expect our Location Managers to watch profit & loss (P&L) sheets, keep clients happy and the most important of all keeping employees safe.  We ensure these Managers understand and are coached, counseled and mentored on all the above.  Although sometimes the most important aspect, safety is coached, counseled and mentored as, “make sure everyone is safe”.  Most of the time when a Manager is taught safety leadership in this manner they do exactly what they are taught and tell their employee’s to “Be Safe”.  These are not tools that will allow for a location to build a safety culture.

PSC has built a Workshop that is intended to educate our managers on “SAFETY CULTURE”.  Although we understand as an organization we will not be able to train a safe culture, we used examples of safe cultures within our organization and we also defined different behaviors that would indicate safe culture.  We handpicked locations across the country that we felt needed to learn the definition of a good “SAFETY CULTURE”. 

Seminar attendees will take away best practices in safety leadership training.  This presentation will outline the training program which the managers received.  The presentation will also show the progress, success and results of the techniques implemented by the tracking of incident rates, participation in our safety program and location audits in order to show what the managers are doing to continue to build a safe culture pro-actively.